Deposits
Withdrawals
Important: Before submitting a withdrawal request, please ensure your email address is verified. This step helps us keep you informed about your withdrawal status and any important account-related updates.
Redemption Hours: Daily from 12 PM to 10 PM EST.
To request a withdrawal during these hours, simply message me with “Cash out all” or specify the amount and your preferred withdrawal method.
Fees:
A 6% fee applies to withdrawals between $2,000 and $6,999
A 10% fee applies to withdrawals of $7,000 to $9,999
A 16% fee applies to winnings over $10,000
A 21% fee applies to winnings over $20,000
Note: Fees and policies are subject to change at any time without prior notice.
Limits and Timeframes
Standard Members weekly limit is $2500 or equivalent in your selected account currency.
VIP & High Roller Members weekly limits are provided by the VIP Host assigned.
Player Class |
Auditing | Processing | Total |
| Standard Members | 3 Business Days | 1 Business Days | 4 Business Days |
| (Standard Crypto) | 2 Business Days | 1 Business Days | 3 Business Days |
| Playa Playa | 2 Business Day | 1 Business Days | 3 Business Days |
| (VIP/HR with Crypto) | 1 Business Day | 1 Business Day | 2 Business Days |
Please note: We are committed to paying our winning players quickly. On rare occasions, external factors can cause additional delays beyond the above time frames, but rest assured, we will always do everything in our power to meet these expectations.
* Depositing player withdrawals are prioritized. As such, players who have not deposited yet win from free money, such as free spins or free chips, may experience longer than expected payout times during peak withdrawal periods.
Professional Gaming Rules & Gameplay Policies
1. Fair Play & Integrity
All players must engage in honest and ethical gameplay. Cheating, exploiting bugs or glitches, collusion, use of unauthorized software, automation tools, or any manipulation of game outcomes is strictly prohibited. Gameplay must reflect fair competition and intended game mechanics.
2. Eligibility & Account Responsibility
Players must meet all age, identity, and jurisdictional eligibility requirements.
Only one account per player is permitted unless explicitly authorized.
Players are fully responsible for all activity conducted under their account credentials.
3. Player Conduct & Sportsmanship
Professional conduct is required at all times.
Prohibited behavior includes, but is not limited to:
Harassment, hate speech, threats, or abusive language
Unsportsmanlike conduct or intentional disruption
Impersonation, false identity, or misleading information
Respect toward other players, administrators, and staff is mandatory.
4. Game Rules & Mechanics
All games operate under their published rules, payout structures, and system mechanics.
Exploiting unintended features, software errors, or timing flaws is prohibited.
System-recorded outcomes are considered final unless formally reviewed by administrators.
5. Matches, Results & Disputes
Results are logged by the platform and serve as the official record.
Disputes must be submitted within the stated time window with supporting evidence.
Administrative decisions are final and binding.
6. Virtual Credits, Points & Rewards
Virtual credits, points, or promotional balances have no cash value unless explicitly stated.
Transfers, resale, or off-platform exchanges are strictly prohibited.
Rewards may be adjusted or voided in cases of error, abuse, or rule violations.
7. Deposit-Based Cashout Rules
To promote fair play, prevent abuse, and ensure responsible gameplay, cashout eligibility is governed by the player’s qualifying deposit amount.
Cashout Limits
Minimum Cashout Requirement:
Players must accumulate winnings equal to three (3×) times their qualifying deposit to be eligible for cashout.Maximum Cashout Limit:
Players may cash out up to ten (10×) times their qualifying deposit.- Example
Deposit Amount: $50
Minimum cashout eligibility: $150 (3×)
Maximum allowable cashout: $500 (10×)
These limits apply per deposit cycle unless otherwise specified and remain subject to verification and compliance review.
8. Cashout Review, Enforcement & Adjustments
All cashout requests are subject to review. Attempts to bypass or manipulate deposit, wagering, or withdrawal rules may result in:
Adjustment or forfeiture of winnings
Temporary or permanent suspension
Withdrawal restrictions or account termination
The platform reserves the right to withhold or deny cashouts that violate gameplay or compliance rules.
9. Technical Issues & Interruptions
Players are responsible for maintaining reliable internet access and compatible devices.
Matches disrupted by technical failures may be restarted, paused, or voided at administrative discretion.
Platform maintenance or outages do not guarantee replay or compensation.
10. Compliance, Monitoring & Security
Gameplay may be monitored for fraud prevention, rule enforcement, and regulatory compliance. The platform reserves the right to audit gameplay history, deposits, and withdrawals at any time.
Violations may result in corrective actions without prior notice.
11. Amendments & Rule Updates
Rules may be updated at any time to ensure fairness, security, and compliance. Continued participation constitutes acceptance of the most current version of these rules.
12. Acceptance of Rules
By registering, depositing, or participating in gameplay, players acknowledge that they have read, understood, and agreed to abide by all Gaming Rules, platform policies, and administrative decisions.
