VERSION: 5.1
DATE OF LAST UPDATE: April 3, 2025
The Players Club Social Casino is committed to the protection of our players and promoting responsible social gameplay as a policy of player care and social responsibility. We believe it is our shared responsibility with you, our players, to ensure that you enjoy your experience on our platform while remaining aware of the potential risks that can be associated with online gameplay if you don’t remain in control. We encourage you to use the responsible social gameplay tools described below, which are available at your disposal.
To ensure that you enjoy fun and affordable play, we fully support responsible social gameplay and have put measures in place to assist players who wish to control their play. We reserve the right to activate these measures unilaterally if, in our sole discretion, we consider them necessary.
1. INTRODUCTION
This Responsible Social Gameplay Policy (RSG Policy) describes the control tools, information, and resources available to registered players on The Players Club Social Casino. This RSG Policy forms part of The Players Club Social Casino Terms and Conditions. Terms that are defined in the Terms and Conditions have the same meaning in this RSG Policy. We may update the RSG Policy at any time. Any amendments will be published on the Platform and such changes will be binding and effective immediately. Whenever we amend this RSG Policy in a way that would limit your current rights or which may be detrimental, we will notify you upon your next visit to the Platform, and you will be required to re-confirm your acceptance prior to playing any Games. If you do not agree to the amended RSG Policy, you must stop using the Platform.
2. THE PLAYERS CLUB SOCIAL CASINO RSG PROGRAM
The Players Club Social Casino Responsible Social Gameplay Program (RSG Program) is centered around our guiding principles of providing our players with control tools, information, and help resources needed to:
(a) Make an informed decision in gameplay
(b) Prevent problem gameplay from occurring on our site
The RSG Program is designed to support the needs of individuals at any stage of the player journey, from registration to redemption, and any level of gameplay. To do this, the RSG Program offers a range of player education, control tools, and resources for professional help when needed.
The Players Club Social Casino also understands that it is a shared responsibility to achieve a fun and affordable gameplay environment and that it is ultimately an individual’s choice to play. We do not provide counseling services nor do we police player behavior. Instead, we focus on providing control tools and informing, educating, and supporting informed decisions.
3. RSG PLAY CONTROL TOOLS
Activity Reminders
Accessible through the ‘Responsible Social Gameplay’ menu > Activity Reminder
(a) The Players Club Social Casino assists your play by providing an Activity Reminder every hour.
(b) The Activity Reminder:
(i) Suspends play and indicates how long you have been playing
(ii) Allows you to end the gameplay session or continue playing. You may adjust the activity reminder period to every 15, 30, 45, or 60 minutes.
Account History
Accessible through the ‘My Account’ menu > Account History
(a) Purchase History: Shows your purchase history over the last six (6) months.
(b) Redemption History: Shows your redemption history over the last six (6) months.
Purchase Limit
Accessible through the ‘Responsible Social Gameplay’ menu > Gameplay Limits
(i) Provides the ability to limit the amount of credits you choose to purchase during your chosen period. Once the purchase limit is reached, you will not be able to make any new purchases until the limit resets.
(ii) Period options are 1 day, 7 days, and/or 30 days. The purchase limit can be adjusted or removed at any time. A decrease to the purchase limit will take immediate effect. An increase to the purchase limit or the removal of the purchase limit will take effect following a 72-hour cooling off period.
Play Amount Limit
Accessible through the “Contact Us” form under “Responsible Social Gameplay Tools”
(i) Provides the ability to set the maximum amount of credits you choose to play during your chosen period. Once the play amount limit is reached, you will not be able to play any more credits until the play amount limit resets.
(ii) Period options are Daily, Weekly, or Monthly. The play amount limit can be adjusted or removed at any time. A decrease in the play amount limit will take immediate effect. An increase to the play amount limit or the removal of the play amount limit will take effect following a 72-hour cooling off period.
Daily Time Limit
Accessible through the “Contact Us” form under “Responsible Social Gameplay Tools”.
(i) Provides the ability to set exactly how many hours you are logged into your account, up to a maximum of 10 hours per day. Once the limit is reached you will be logged out until the next day.
(ii) The limit can be adjusted or removed at any time. A decrease to the time limit will have an immediate effect. An increase to the time limit or the removal of the time limit will take effect following a 72-hour cooling off period.
4. RSG ACCESS CONTROL TOOLS
The access control tools described below are available if you feel your gameplay may have become, or is at risk of becoming, problematic.
Taking a Break (TaB)
Accessible through the ‘Responsible Social Gameplay’ menu > Access Restrictions
Allows you to take a short break away from gameplay. During this break, you will not be able to access your account. Available options are 1 day, 3 days, 7 days, 14 days, or 30 days. It will not be possible to reactivate your account until the chosen break period ends.
Self-Exclusion
Accessible through the ‘Responsible Social Gameplay’ menu > Access Restrictions
A self-exclusion allows you to suspend your account for a longer period. Available period options are 6 months, 1 year, 3 years, 5 years, or Indefinite. You will be unsubscribed from receiving any marketing communications. It will not be possible to reactivate your account until the chosen period ends.
Permanent Closure
Please contact customer support
You may choose to permanently close your account. If you wish to do so, send a written email to Customer Support requesting a “Close my Account” and state the reason for the closure. Please note that, unlike an indefinite self-exclusion, a permanent closure is irreversible and cannot be reactivated under any circumstances.
5. SUPPORT ORGANIZATIONS
If your gameplay may have had, or is at risk of having, a negative impact on your mental health, finances, or relationships with friends or family, we encourage you to get in touch with the following help and support organizations:
Gaming Addicts Anonymous (GAA) – A fellowship of people supporting each other in recovering from the problems resulting from excessive game playing.
Financial Counseling Association of America (FCAA) – Provides financial counseling services and debt management plans.
Please note that these organizations are independent support services and are not affiliated with The Players Club Social Casino.
6. EDUCATION INFORMATION ON RESPONSIBLE SOCIAL GAMEPLAY
Randomness: Remember that game-round outcomes are completely random. Results cannot be predicted and are independent of past or future outcomes.
Return to Player (RTP): This is the average return on the winnings and prizes over the lifetime of a slot-type game.
Advantage: All casino-type games are designed with a slight advantage that favors the operator.
Tips for Safe Gameplay
Set a budget and stick to it.
Play responsibly, remembering that gameplay is for entertainment only.
Take regular breaks to ensure you stay in control of your gameplay.
Avoid gameplay while intoxicated or emotional.
7. PLAYER PROTECTION POLICY
Protection of the Vulnerable
Make sure that the decision to play on our Platform is your own personal choice and responsibility.
We do not recommend playing on our platform if you are being treated for addiction, are under the influence of substances, or are experiencing financial difficulty or mental health concerns.
Protection of Minors
The Players Club Social Casino has identity checks in place to prevent underage gameplay on our Platform. We recommend using parental controls or filtering software to prevent minors from accessing the platform.
